Responsible Gaming at nnok
nnok is committed to providing a safe, fair, and controlled gambling environment for every player in Bangladesh. Gambling should always be an enjoyable activity — our responsible gaming tools and guidelines are here to help you keep it that way.
Our Commitment
Gambling That Stays in Control
At nnok, responsible gaming is not a legal checkbox — it is a genuine part of how we build and operate the platform. We believe that every player in Bangladesh deserves access to clear information, practical tools, and human support so that they can make informed decisions about how they gamble.
Gambling on nnok is designed to be a leisure activity — one that sits comfortably alongside everyday life rather than disrupting it. For the overwhelming majority of players, it stays exactly that way. But we also know that for some individuals, gambling can shift from entertainment to something that creates financial pressure, emotional strain, or conflict in their personal relationships.
When that happens, nnok wants to be part of the solution. This page explains every tool and resource we provide, how to access them, and what to do if you or someone you know may need additional help. All of our responsible gaming features are free to use, available instantly, and require no justification — you do not need to explain why you are using them.
If you ever feel that gambling is becoming a problem rather than a pleasure, please reach out to our support team at any time. Our team is trained, non-judgmental, and available 24/7 via live chat and WhatsApp.
Player Protection Tools
Tools to Keep You in Control
nnok provides a full suite of responsible gaming controls. Every tool is available directly through your account or by contacting our support team — no waiting period, no questions asked.
Deposit Limits
Set a maximum amount you are willing to deposit per day, per week, or per calendar month. Once a limit is active, nnok will not process any deposit that would cause you to exceed it during that period. Reducing your limit takes effect immediately. Increasing a limit is subject to a mandatory 24-hour cooling period before the higher limit becomes active, giving you time to reconsider.
Session Time Limits
Define a maximum duration for each individual session on the nnok platform. When your session reaches the time you have set, you will receive a clear on-screen notification. You can choose to be logged out automatically when the limit is reached, or simply be reminded to take a break. This tool helps you stay aware of how long you have been playing without relying on your own estimation.
Cool-Off Period
If you feel you need a short break from gambling activity, you can request a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cool-off, your account is suspended and you cannot log in, place bets, or make deposits. The cool-off cannot be cancelled or shortened once activated. Pending withdrawals are not affected and will be processed normally during this period.
Self-Exclusion
Self-exclusion is a longer-term tool designed for players who feel they need a significant break from gambling. You can request self-exclusion for a period of 6 months, 1 year, 2 years, 5 years, or permanently. Once activated, your account is fully closed and nnok will take reasonable steps to prevent you from opening a new account during the exclusion period. To request self-exclusion, contact support at [email protected].
Loss Limits
Set a cap on the total amount you are willing to lose over a defined period — daily, weekly, or monthly. When your net losses within the selected period reach the limit you have set, nnok will prevent further play until the period resets. Like deposit limits, reducing a loss limit takes effect instantly while increasing one requires a 24-hour waiting period before the new limit is applied.
Reality Check Reminders
Enable periodic on-screen reminders that appear at intervals you choose — every 30 minutes, every hour, or every 2 hours. Each reminder displays how long you have been playing in the current session and your net position (total wagered minus total won) for that session. Reality checks are a simple but effective way to stay grounded and avoid losing track of time or expenditure during a long play session.
Know the Signs
Recognising Problem Gambling
Problem gambling can develop gradually, and it is not always easy to recognise in yourself. The following are common signs that gambling may be moving beyond healthy entertainment. If several of these statements feel familiar, we strongly encourage you to use one of nnok's responsible gaming tools or speak with a professional advisor.
You spend more money gambling than you originally planned, and find it difficult to stop at a set amount.
You chase losses — continuing to gamble in an attempt to recover money you have already lost.
You feel restless, irritable, or anxious when you are not gambling, or when you try to reduce how much you gamble.
Gambling has begun to interfere with work, study, family responsibilities, or other activities that matter to you.
You have borrowed money, sold personal belongings, or used essential funds (rent, bills, food) to finance gambling.
You hide your gambling activity from family or friends, or feel the need to be secretive about how much you are wagering.
You find yourself thinking about gambling frequently when you are not playing, or planning your next session obsessively.
You need to gamble with increasingly larger amounts to get the same feeling of excitement or satisfaction.
You have made repeated unsuccessful attempts to cut down, control, or stop your gambling behaviour.
Self-Assessment
Ask Yourself These Questions
A Quick Self-Check for nnok Players
The questions below are based on widely-used responsible gaming assessment frameworks. Answer them honestly — this is for your benefit only. If you answer "yes" to three or more, we recommend speaking to our support team or taking a break using one of the tools described above.
- Have you ever gambled with money that was set aside for essential expenses such as rent, food, or bills?
- Have you ever felt the urge to return to gambling as soon as possible after a losing session, in order to win the money back?
- Have you ever lied to a family member, friend, or colleague about how much time or money you spend gambling?
- Has gambling ever caused significant stress, anxiety, or conflict in your personal or professional relationships?
- Have you ever had difficulty concentrating at work or in daily life because you were thinking about gambling?
- Have you ever gambled for longer than you intended and found it hard to stop mid-session?
- Have you ever considered gambling as a way to solve financial problems or earn income, rather than as entertainment?
If you answered yes to three or more questions: Please contact nnok support immediately at [email protected] or via live chat. Our team can walk you through activating a cool-off period, deposit limits, or self-exclusion — whichever is most appropriate for your situation. There is no judgment and no delay.
Strict 21+ Age Policy
nnok enforces a strict minimum age requirement of 21 years for all players in Bangladesh. We do not accept registrations from anyone under the age of 21, and we take active steps to verify player age during and after the registration process.
If at any point nnok determines that an account is held by a person under the age of 21, the account will be immediately suspended, all funds will be returned to the originating payment method, and all wagers and winnings will be voided.
- Age declaration required at registration
- KYC identity verification for all accounts
- Immediate suspension if underage access is detected
- Deposits refunded in full to originating method
- Parents and guardians urged to use parental controls
Age Verification
Protecting Minors from Gambling Harm
Underage gambling is a serious concern, and nnok treats it as one of its highest-priority responsibilities. The nnok platform is strictly for adults aged 21 and above. This age threshold reflects both the legal landscape in Bangladesh and our own commitment to responsible operation.
During registration, all players must confirm that they are 21 years of age or older. This declaration is followed by a KYC (Know Your Customer) identity verification process, during which nnok reviews government-issued identification to confirm that the player's stated date of birth is accurate. Accounts that fail KYC or submit fraudulent documents are permanently closed.
If you are a parent or guardian and you believe that a person under 21 in your household may have accessed the nnok platform, please contact us immediately at [email protected]. We will treat your report as urgent and respond within one business day. We also recommend installing internet filtering or parental control software on shared devices to block access to gambling websites entirely.
Popular parental control tools available for devices used in Bangladeshi households include built-in router-level filtering options offered by providers such as Grameenphone, Banglalink, and Robi, as well as third-party applications available through device manufacturers. Speak to your internet service provider for guidance on setting these up.
Get Help
Where to Turn When You Need Support
You do not have to deal with gambling-related concerns alone. nnok's support team is available around the clock, and a range of external resources can also provide confidential guidance and counselling.
nnok Live Chat
Our support team is available 24 hours a day, 7 days a week via live chat on the nnok platform. For responsible gaming requests, simply say "responsible gaming" and you will be connected to a trained agent.
Available 24/7Email Support
Send a responsible gaming request or self-exclusion application to our dedicated support address. We aim to acknowledge all responsible gaming emails within 2 hours and action them within one business day.
[email protected]WhatsApp Support
Prefer messaging? nnok's WhatsApp support channel is available for responsible gaming queries, limit requests, and self-exclusion applications. Response times match our live chat team — typically under 5 minutes.
24/7 WhatsAppExternal Counselling
For players who need professional counselling beyond what nnok can provide, we recommend reaching out to mental health and addiction support services operating in Bangladesh. Your GP or a local mental health clinic can provide a referral.
Ask us for a referralImportant: All responsible gaming requests submitted to nnok — whether for deposit limits, cool-off periods, or self-exclusion — are processed as a matter of priority and are never delayed or discouraged. If you ever feel that a support agent has not responded appropriately to a responsible gaming request, please escalate the matter immediately by emailing [email protected] with the subject line "Responsible Gaming Escalation". We treat all such escalations as urgent.
Play Responsibly with nnok
Gambling should always be a positive experience. Browse our games, review our FAQ, or visit our Terms & Conditions to learn more about how nnok operates safely and fairly for every player in Bangladesh.
Read Our FAQ Terms & Conditions